For families & case managers
If you are new to Florida’s developmental disability system, the words come fast: APD, waiver, support coordinator, plan of care. Here is what they usually mean, and where One 2 One Transition fits in.
This page is general information, not legal or medical advice. For your own situation, talk with APD or your support coordinator — and feel free to call us with questions about our services.
Start Here
The Agency for Persons with Disabilities — usually just called APD — is a Florida state agency. Its job is to help people with developmental disabilities, and their families, get the supports they need to live, work and take part in their community.
APD is not a care provider itself. It decides who is eligible, opens a funding path for services, and works with providers like One 2 One Transition who actually deliver the day-to-day support.
Because it is a state program, eligibility follows state rules. This page explains how it usually works in general terms — it is not legal or medical advice, and it cannot tell you what will happen in your own case.
Who APD generally serves
What a support coordinator does
How It Usually Works
Every family’s path is a little different, but this is the shape most people describe. Where you are in it tells you who to call next.
The first question is whether the person qualifies. That is decided by APD, not by a provider. Families typically begin by contacting APD or applying through its process. One 2 One Transition can explain what we do, but we cannot determine eligibility for you.
Once a person is eligible, a support coordinator usually helps build the plan and identify the services available. Many families meet their coordinator before they ever meet a care provider.
With the plan in place, the family chooses providers for the services they need. This is where we come in — this is where One 2 One Transition fits.
Support begins, the coordinator checks in, and the plan is revisited as needs change. Good care is reviewed, not set once and forgotten.
Where we fit
We are a provider, not an agency. We do not decide eligibility and we do not replace a support coordinator.
What we do is deliver the hands-on part: one client, one caregiver, matched to the person and the plan — Personal Support, Respite Care, and Supported Living Coaching.
We are an APD provider serving adults 18 and older with developmental disabilities across Pasco, Hillsborough and Pinellas Counties on the Florida Suncoast. Every team member is background screened, we are licensed and insured, and we are HIPAA compliant.
How We Can Help
Once the plan is open, these are the supports we deliver across Pasco, Hillsborough and Pinellas Counties.
Support Designed Around You
Individualized assistance based on each person’s daily needs, preferences, abilities, and personal goals.
Learn moreSkills for Home & Everyday Life
Coaching that builds the everyday skills for more independent living — cooking, budgeting, routines, and confidence.
Learn moreA Breather & A Safe Pair of Hands
Temporary, trusted care that gives families and caregivers time to rest, recharge, and take care of themselves.
Learn moreNot sure which one you need?
That is completely normal. Tell us about the person and we will talk through what would actually help — no pressure, no obligation.
Questions We Hear
No. Call us and we will listen, explain what we do, and tell you honestly if we are not the right fit. There is no obligation and no paperwork to start a conversation.
We can explain how the process usually works and point you in the right direction, but the application and the eligibility decision belong to APD. Your support coordinator is the best guide once you have one.
No. Our services are for adults 18 and older. Some APD services cover children, but ours begin at 18.
Pasco, Hillsborough and Pinellas Counties on the Florida Suncoast. Each county has its own page on this site with local detail.
For anything about eligibility, funding or your own plan, contact APD or your support coordinator. We are glad to explain our services, but we do not make those decisions.
Hours of operation
Monday – Sunday
8:00 AM–5:00 PM
Open 7 days a week. Call, text, or send us a message any day of the week — we’ll get back to you as soon as we can.
We speak your language
Our team speaks English, Haitian Creole, French, and Spanish — so families can connect in the language that feels like home.
Talk to a person
Call, text or send a message. Open 7 days a week, 8:00 AM to 5:00 PM.
Info & referrals
